Compliance
Financial Services Guide
Please download and read our Financial Services Guide which is designed to assist you in deciding whether or not to use the services offered by Austbrokers Risk and Insurance Services.
Disputes resolution process
Austbrokers Risk and Insurance Services are committed to efficient, fair, transparent and timely resolution of disputes. We subscribe to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice. RIS has a detailed internal dispute resolution process in accordance with the guidelines in that Code. As part of our commitment, we subscribe to the Financial Ombudsman Service, an external dispute resolution service accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.
If you have any complaints about our services to you, please contact:
| By post: Mr Malcolm Irwin Compliance Officer Austbrokers RIS Pty Ltd PO Box 719 DUBBO NSW 2830 |
By telephone: 02 6881 8888By email: complaints@abris.com.au |
If your complaint cannot be resolved to your satisfaction within 45 business days, you have the right to refer the matter to the Financial Ombudsman Service (FOS). They may be contacted:
| By post: Financial Ombudsman Service Limited (FOS) GPO Box 3 MELBOURNE VIC 3001 |
By telephone: Toll Free: 1300 780808By email: info@fos.org.au |
Click on the link to read an information brochure on How to resolve your dispute. A complaint form is also available at the Financial Ombudsman Service website.
If you require further information about any of these procedures please contact our office during business hours.
General advice warning
General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider it’s appropriateness. Consider our disclosure documents, which includes our Financial Services Guide (FSG) and Product Disclosure Statements (PDS) for some products.
